Who We Are
For data protection purposes, Connect: North Korea is the “data controller.” You can contact us at:
Email: information@connectnorthkorea.org
Address: 1st Floor, 78 Coombe Road, New Malden, Surrey, KT3 4QS, United Kingdom
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Financial data, including bank or payment card details (for example, if you make a donation)
- Transaction data, including details of your giving, event registrations, volunteering requests
- Technical data such as your IP address, when you browse our website
- Marketing data such as your preferences for receiving communications from us
- Information about how you use our website, collected through cookies (see Section 6)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when you:
- enquire about our activities or services
- visit our website
- make a donation
- sign up to receive updates from us
- create or update a profile
- post content to our website or via our social media
- meet with us, take part in one of our events, campaign or fundraise for us
- communicate with us (either online, by email, phone, SMS or post)
- sign up to volunteer with us
We also receive personal information indirectly, from the following sources in the following scenarios:
- When it is shared with us by third parties such as professional fundraisers, partners, or subcontractors acting on our behalf, or through fundraising sites such as JustGiving. These organisations will have their own privacy policies so please do ensure you check when providing your personal information to them.
- When you have given other organisations permission to share it. You may have provided your details to another organisation that works with Connect: North Korea. The information we get from these third parties depends on your settings and the permissions and choices you have provided.
- Via social media. Depending on your settings and the relevant policies and terms of service, when using social media and messaging services like Facebook and Twitter, you might give us permission to access information about you from those accounts or services.
- When your information is available from public sources.
How We Use Your Data
We use the information that you have given us in order to:
- Provide you with the services or any information you have requested
- Update you about any changes to our services
- Communicate with you about our services, events, fundraising, surveys, volunteering opportunities, employment vacancies, and any other related charitable activities
- Administer payments such as donations, including Gift Aid processing
- Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- Maintain our organisational records and ensure we have your most up-to-date details, including marketing preferences
- Help us improve our services, campaigns or information-offering, and improve your interactions with our website
- Enable you to participate in interactive features on our website
- Administer your volunteering, scholarship, or employment application
- Assist in your voluntary or fundraising work, or to run our events
- Deal with enquiries and/or complaints made by or about you
- Audit and/or administer our accounts and report to funders
We may share this information with third-party fundraising or communications contractors.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- (a) Your consent. You are able to remove your consent at any time by contacting our Data Protection Officer, Michael Glendinning, via [email protected]
- (b) We have a contractual obligation
- (c) We have a legal obligation
- (d) We have a vital interest
- (e) We need it to perform a public task
- (f) We have a legitimate interest
- (g) For marketing communications and optional data collection
- (h) To fulfil services you request from us
- (i) For purposes such as fraud prevention and improving user experience
You can withdraw your consent at any time by contacting Michael Glendinning via [email protected]
How we store your personal information
Your information is securely stored. We keep all personal information provided by you securely stored on one of the following: SalesForce, Eventbrite, MailChimp, PayPal, Stripe, Gmail, or SiteGround.
We keep personal contact data for as long as the purpose is unfulfilled. Once the data has served its purpose, we will dispose of your information by deleting it from our cloud systems.
Your data protection rights
Under data protection law, you have the following rights:
- Right of access – You have the right to ask us for copies of your personal information.
- Right to rectification – You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
- Right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected], on 020 3609 5415, or via 1st Floor, 78 Coombe Road, New Malden, KT3 4QS if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected], on 020 3609 5415, or via 1st Floor, 78 Coombe Road, New Malden, KT3 4QS.
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ICO website: www.ico.org.uk
